AI phone assistant from Munich
Hi, this is Marco. I’ll pick up for you.
Marco answers calls for your business, replies with your knowledge, books appointments into your calendar and puts callers through when a person is needed. In English, German and seven more languages.
- From €199 per month excl. VAT
- Cancel any month
- From Munich
Who it’s for
For practices, law firms, restaurants and businesses of every kind.
Marco doesn’t learn an industry, he learns your business. You give him your knowledge and your rules, and he answers from them.
Medical practice
Law firm
Restaurant
Electrician
Trades
Construction
IT services
Tax advisers
AI phone assistant for medical practices
Appointment and prescription requests, opening hours, no medical advice.
- Marco Just so you know, you are speaking with an AI phone assistant. Dr. Berger’s practice, this is Marco. How can I help?
- Caller I’d like a check-up appointment, ideally next week in the morning.
- Marco There is a slot on Tuesday at 9:20 or on Thursday at 10:40. Which suits you better?
AI phone assistant for law firms
Initial consultations, opposing party for conflict checks, deadlines flagged straight away.
- Marco Just so you know, you are speaking with an AI phone assistant. Huber & Partner, this is Marco. What can I do for you?
- Caller I’ve been given notice at work, and I’d like an initial consultation.
- Marco I’ll take that down. So the firm can check beforehand whether it can represent you: what is your employer’s name, and when did you receive the notice?
AI phone assistant for restaurants
Menu questions, reservation requests, group enquiries.
- Marco Just so you know, you are speaking with an AI phone assistant. Pizzeria Bella Vista, this is Marco. How can I help?
- Caller Do you have vegetarian pizzas?
- Marco On our menu the Margherita, the Funghi and the Quattro Formaggi are vegetarian. For allergens, please check with our team on site.
AI phone assistant for electricians
Take jobs, book on-site appointments, put emergencies through.
- Marco Just so you know, you are speaking with an AI phone assistant. Elektro Bergmann, this is Marco. How can I help?
- Caller Our fuse keeps tripping. Could someone come round this week?
- Marco There is a slot on Thursday at 9 am. Does that work for you?
AI phone assistant for trade businesses
Take enquiries, book site visits, put emergency calls through.
- Marco Just so you know, you are speaking with an AI phone assistant. Haustechnik Weber, this is Marco. How can I help?
- Caller Our heating has been making loud noises since yesterday. It still gets warm.
- Marco Thanks for the description. I can offer you an on-site check on Thursday between 8 and 10 am. Does that work?
AI phone assistant for construction companies
Take building enquiries, note deliveries, put urgent calls through.
- Marco Just so you know, you are speaking with an AI phone assistant. Bau Maier, this is Marco. How can I help?
- Caller We’re planning an extension to our house and are looking for a builder.
- Marco I’ll take that down. Where is the house, and roughly when would you like to start?
AI phone assistant for IT service companies
Take fault reports, rate urgency, schedule on-site visits.
- Marco Just so you know: you are speaking to an AI phone assistant. Krüger IT, this is Marco. How can I help?
- Caller Since this morning we can’t send any emails. This is Lehmann law firm.
- Marco I’ll take that down. Does it affect everyone or just some people, and are emails still coming in?
AI phone assistant for tax advisers
Book appointments, explain documents, note callbacks, no tax advice.
- Marco Just so you know: you are speaking to an AI phone assistant. Wagner Tax, this is Marco. How can I help?
- Caller I’ve received a letter from the tax office and need help. I’m not a client yet.
- Marco I’ll take that down. When is the deadline in the letter, and is it about you personally or a company?
The problem
While you work, the phone rings.
Patients, clients, guests and customers call when nobody is free. Whoever can’t reach you often tries the next business.
You know best what that means for your business. Do the maths.
How many enquiries are you missing?
Use your own estimates. We insert no averages, and nothing is stored or sent.
Missed calls per month
Possible jobs per month
Possible job value per month
A rough calculation with your numbers (week × 52 ÷ 12), not a promise. Whether missed callers call back later, only your business knows.
Channels
One assistant on every channel your customers use.
Marco works on the phone, on WhatsApp, by email and in the chat on your website, always with the same knowledge.
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Phone
Picks up when you can’t: around the clock, outside opening hours or only when the line is busy.
Learn more: Phone -
WhatsApp
Your customers message your WhatsApp number, and Marco replies with the same knowledge as on the phone.
Learn more: WhatsApp -
Email
Answers every email straight away, with the same knowledge as on the phone.
Learn more: Email -
Website chat
Helps visitors to your website straight away, added with a code snippet.
Learn more: Website chat
Knowledge
What’s in the fact sheet? Marco looks it up.
Give Marco what your business knows: website, documents, frequent questions. He is instructed to answer only from them. What isn’t there, he says openly and offers a callback.
- Website pages, PDF, Word, Excel, text and a list of questions and answers
- You see open questions in the reports and fill the gaps
- Whole websites, long documents used in full, photos of notices and menus
- Website: services
- First visit fact sheet.pdf
- Questions and answers
- CallerWhat do I need to bring to my first appointment?
- MarcoPlease bring your health insurance card, a referral if you have one and a list of your current medication.
- CallerAnd can I park at your practice?
- MarcoI don’t have any information on that. Shall the practice call you back?
Appointments
Your calendar fills up while you work.
Marco sees free slots in Google Calendar or Microsoft 365, books during the call and sends the confirmation by text message and email.
For restaurants: table reservations by party size and time.
More on appointmentsbusy
busy
just booked
busy
busy
busy
Handover
When it needs a person, Marco puts the call through.
Emergencies, test results, ongoing matters: you decide when Marco hands over. Your team knows what it’s about before the call connects.
- Transfers to your number, emergencies straight away with a briefing
- Callback list for everything that can wait
- No diagnoses, no legal advice, no price commitments
Result
You get the result, not the call.
After every call a summary arrives by email or text message, and via WhatsApp or Slack if you like.
- Topic
- Repair, fuse tripping
- Name
- Sandra Vogel, new customer
- Appointment
- Thu, 9 am, in the calendar
- Callback
- not needed
- Task
- Check the fuse box
Transcript
Marco: Just so you know, you are speaking with an AI phone assistant. Elektro Bergmann, this is Marco. How can I help?
Caller: Our fuse keeps tripping. Could someone come round this week?
Marco: There is a slot on Thursday at 9 am. Does that work for you?
Caller: Thursday works.
Voice
Sounds like your business.
Marco speaks with his own voice. After booking, you choose whether he keeps it or speaks with a voice from our selection, what he is called and how formal he is. Nine languages: German, English, Turkish, Polish, Russian, Arabic, French, Italian and Spanish. If you like, Marco switches to the caller’s language.
In the Enterprise plan, Marco can speak with a team member’s voice, with their consent.
- Voice
- Marco (default)
- Name
- Marco
- Address
- formal
- Tone
- friendly
- Language
- English, follows the caller
- Greeting
- “Dr. Berger’s practice, this is Marco. How can I help?”
Marco · default
Audio sample to follow
A voice from our selection
Audio sample to follow
Trust
Honest with your callers. And with you.
- Marco says at the start of the call that an AI assistant is speaking.
- He is instructed not to guess. What he doesn’t know lands with you as a callback.
- We disclose where data is processed, step by step.
From Munich.
Hallo Marco is offered by Bavarian Valley UG (haftungsbeschränkt). We develop Marco in Munich and set him up together with you, for businesses in Germany that work in English. Where data is processed is described under Security & privacy.
Pricing
Three plans, one assistant.
All four channels in every plan, billed in minutes. Prices per month, net plus VAT.
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Solo
For sole traders and small businesses
from €199 / month excl. VAT
200 minutes · 1 person
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Pro
Recommended for teamsFor businesses with a team
from €299 / month excl. VAT
400 minutes · up to 10 people
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Enterprise
For larger businesses and several locations
from €499 / month excl. VAT
700 minutes · unlimited people
Do callers know they are talking to an AI?
Marco says so at the start of the call; the notice is switched on by default: “Just so you know, you are speaking with an AI phone assistant.” Then he answers with the name of your business. It is fair to your callers, and the EU AI Act also provides for this kind of disclosure.
Do I keep my phone number?
Your number stays as it is. You get a Munich number (089) for Marco from us and set up call forwarding with your provider. You decide when Marco takes over: always, only outside your opening hours, or only when nobody picks up or the line is busy.
Forwarding guides are available for Telekom, Vodafone, o2 and 1&1 and for the FRITZ!Box.
Can I try Marco first?
There is no free trial account. You can still try Marco free of charge: in your browser, he gets to know your website and you have a trial call with him, spoken or typed, with no phone line and no account (Try it free in your browser). You can also call Marco on our demo number: +49 89 62828628. In a demo call we show you Marco with examples from your industry and answer your questions.
What does Marco do when he doesn’t know something?
Marco is instructed not to guess. If something isn’t in your knowledge, he is meant to say so and offer a callback. The callback request lands in your callback list. In the reports you see which questions stayed open and can add to your knowledge where it matters.
Demo call
Get to know Marco in a demo call.
In a demo call we show you Marco with examples from your industry and answer your questions.